采麻网
首页 > 产业 > 正文

巨石如何通过“数字第一”来满足客户需求

当Andreas Neumann在2020年初加入Jushi Holdings担任首席创意总监时,他带来了具有丰富经验的品牌开发专业背景。 他是大麻行业的新手,但大麻行业本身对美国广阔的商业环境还是陌生的。当他到达美国时,大麻行业开始全力以赴地谈论品牌建设对长期发展的重要性。

巨石如何通过“数字第一”来满足客户需求
詹姆斯·克莱尔/巨石控股

“我对品牌和传播的未来的愿景确实是体验等于品牌,” Neumann在接受 Cannabis Business Times Cannabis Dispensary 采访时说

当他与Jushi建立联系时,他一直在与石器时代的皇后乐队合作开发一个可能的大麻品牌-借以乐队长期担任的石匠摇滚乐队的管理者的角色。 这家多州运营商正计划彻底改变其数字体验,而诺伊曼的观点及时出现了。

在4月份,在冠状病毒大流行和美国的一系列全民订购开始后不久,Jushi的零售品牌BEYOND / HELLO 重新启动了其网站, 以更好地适应客户体验和在线购物的兴起。 Nuemann表示,他希望将数字和物理融为一体,使用数据来了解Jushi客户的需求-以及何时 何地 以及 为什么 需要。

What did he and his team learn right away? “Everybody wants to go to the menu,” he said, so Jushi foregrounded the menu on its relaunch. “And, ideally, they’re already making a decision about what they want to get in the store and where they’re going to get it.” Digital and physical.

Jushi is on the ground in four states, with eight retail storefronts in Pennsylvania, two in Illinois, one in California and one coming soon in Virginia.

Among those customer bases, Neumann said that he noticed 85% of users were approaching the BEYOND/HELLO website from mobile platforms (and only 9% of users coming from a desktop computer).

Blatant statistics like that helped push Jushi’s creative team in the direction of a smartphone-friendly website that allows customers to quickly find what they’re looking for in a way that may match their digitally savvy lifestyle.

“That’s the reality, so you’ve got to build for mobile,” Neumann said. “Overnight, it was an incredible success. I’ve never seen anything like it. People really want the product, and all you can do is support them and make the process as frictionless as possible.”

He suggests cannabis businesses gather as much data as they can about their operations. This can be customer sales trends, vendor purchase order trends and regulatory data already tracked by seed-to-sale software. The key is to put it all together and assemble a meaningful narrative that can then improve on the business-to-customer relationship.

“You’re looking at this digital environment today, and you’re facing all these silos of data,” Neumann said. “If you connect all that, you can create products for the people and focus on what they want.”

Jushi’s vice president of cultivation, Josh Malman, said that this has been an important narrative in the cannabis industry lately.

With more data available to businesses, it ends up being the customer that decides certain moves in product development and innovation. Even genetics selection is something that stems from consumer demand for downstream products like new concentrates or vape cartridges.

“Historically, the grower got to decide what they wanted to grow and they were picking what yielded the most, what was the easiest to grow and what they like to use,” Malman said. “Over the years, that decision-making process has been rolling up the manufacturing department and the retail department, because, at the end of the day, those are the groups that are utilizing this product for end users. Getting to understand what they need for their own processes has been really important.”

It’s this merger of front-end consumer data and back-end cultivation decisions that Neumann cited as the real power of harnessing all of this new information. He brought a creative lens through which Jushi could more carefully develop its suite of brands, but he pointed out that creativity is only as valuable as the return that a business sees on the bottom line.

Are all these ideas driving profits? It’s easy to overlook that simple necessity when a business is focused on honing its brand and telling its story to the marketplace. But, of course, sales matter.

“I think adding a team like [Neumann’s] and collecting the data directly from our POS systems and our trending of what the actual patient and customer wants [has been very important],” Malman said. “We continue to drive that progression of crop planning and production planning to a point where the grower is responsible for producing a high-quality output, but maybe has less input in terms of what they get to decide on growing. Some growers may not like that, but for the overall health and growth of the business it is absolutely the right way that we should go.”

编辑:知麻球
采麻网-网集全球工业大麻产业最新资讯! 扫码,关注公众号
采麻网-网集全球工业大麻产业最新资讯! 扫码,加微信进群

文章说明

声明:采麻网反对一切形式的娱乐大麻合法化!以上资讯内容仅供参考,不作投资决策依据。如有版权问题请联系 caima@mwagroup.cn。转载请注明出处:采麻网 » 巨石如何通过“数字第一”来满足客户需求

举报文章问题

举报文章问题

  • 此功能仅对已登录用户开放.

0 条评论

评论前必须登录!

登陆 注册
首页 合作专区 采麻商城